Privacy policy

Last updated: March 9, 2026

At Kaiivopets®, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, or interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with Kaiivopets®, we may collect the following types of personal information:

Contact Information

• Name
• Email address
• Phone number
• Billing and shipping address

Order & Transaction Information

• Products purchased
• Order details and payment confirmations
• Returns or refunds

Payment Information

Payments are processed securely through our payment providers. We do not store your full credit card information.

Account Information

If you create an account, we may collect:

• Username and password
• Preferences and settings

Device & Usage Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Interaction with our website

This helps us improve our website and shopping experience. We do not sell your personal information.

2. How We Use Your Information

We use your information to:

Process and Fulfill Orders

• Process payments
• Ship your orders
• Manage returns and refunds

Provide Customer Support

• Respond to questions and support requests
• Communicate about orders or account issues

Improve Our Website and Services

• Analyze website performance
• Understand how customers interact with our store

Marketing and Promotions

With your consent, we may send promotional emails about new products, offers, or updates.

You can unsubscribe from marketing emails at any time.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Understand website usage
• Provide relevant advertising

You can adjust your browser settings to disable cookies, but some website features may not function properly.

4. Sharing Your Information

We may share your information with trusted third parties that help us operate our business, including:

Website Platform

Our store is powered by Shopify.

Payment Processors

To securely process payments.

Shipping Providers

To deliver your orders.

Analytics and Marketing Partners

To help improve our services and provide relevant advertising.

These partners only receive the information necessary to perform their services.

5. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing personal information.

6. Data Security

We take reasonable measures to protect your personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

Please avoid sending sensitive information through unsecured channels.

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our policies

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

• The right to access your data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to receive a copy of your information

To exercise any of these rights, please contact us using the information below.

We may need to verify your identity before processing your request.

9. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

When we do, we will update the “Last updated” date at the top of this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: service@kaiivopets.com