Frequently Asked Questions

Kaiivo was created to give pet parents better options—simple, high-quality treats and supplements designed to support everyday pet wellness and joyful moments.

No. Kaiivo products are nutritional supplements only and are not intended to diagnose, treat, cure or prevent any disease.

Kaiivo’s pet supplement line includes herbal-infused daily wellness chews and liquids designed to support dogs’ joints, digestion, immunity, skin, urinary health, and overall vitality using plant-powered ingredients.

Kaiivo products are made in facilities that follow strict quality standards, including FDA-registered and GMP-certified manufacturing to ensure safety and consistency.

Kaiivo focuses on plant-powered care by combining traditional herbal ingredients with modern pet nutrition science. The formulas are designed for gentle, daily use and long-term wellness support.

Quail Egg Yolk Treats → skin, coat & eye health support, brain development & immune support

Chicken Treats → lean muscle support, daily energy & easy digestion

Beef Liver Treats → vitality & stamina, immune support & overall nutrient replenishment

Hip & Joint Chews → mobility & stiffness
Probiotic Chews → digestion & gut balance
Multivitamin Chews → overall daily health
Salmon Chews → skin, coat & brain support
Urinary Tract Chews/Drops → urinary health

Yes. All Kaiivo chews are grain-free and gluten-free and do not contain artificial colors, flavors or preservatives.

These herbs are included for their traditional support of inflammation balance, digestive comfort, immune function, and overall vitality.

Pets First, Always.​​ This is our core principle. Every product is formulated with your pet’s health and safety as the top priority—never trends, margins, or shortcuts. However, we always recommend ​consulting with your veterinarian​ before introducing any new supplement to your pet's routine, especially if they have pre-existing health conditions or are on medication.

Yes. Most Kaiivo freeze-dried treats are naturally grain-free and made with simple ingredients, making them a great option for pets with grain sensitivities.

No. Kaiivo dog treats are made without artificial flavors, colors, or unnecessary fillers. We focus on simple ingredients pets love.

Freeze-dried dog treats are made by gently removing moisture from fresh ingredients while preserving their natural flavor, texture, and nutrients intact.

Yes. Our products undergo rigorous testing to ensure they are safe, effective, and meet our high-quality standards.

Our freeze-dried treats are made with simple, carefully selected human grade ingredients such as chicken, beef liver, and quail egg yolk.

Yes. They are designed for daily wellness support using gentle herbal blends and functional nutrients suitable for ongoing use.

Most pets may show noticeable changes within 2–4 weeks, depending on age, condition and consistency of use.

Yes, but avoid overlapping functional categories without guidance, especially when combining joint, multivitamin, and oil-based products.

Yes. They are designed to be gentle and hypoallergenic-friendly, but sensitive pets should start with a smaller dose.

Yes. They come in:

Soft chews (treat-like texture)
Liquid fish oil (pump bottle)
Urinary drops (easy dosing)

You can mix crushed chews into food, switch to liquids or start with smaller portions to build acceptance.

No. They are not recommended for pregnant, lactating, or breeding dogs unless advised by a veterinarian.

No. Store in a cool, dry place away from direct sunlight with the container tightly closed.

Yes. The chews are designed with palatable flavors like chicken or salmon to improve acceptance.

Some dog treats may contain added sugars, but Kaiivo freeze-dried dog treats are made with simple ingredients and contain no added sugars—just natural flavor from real meat.

The recommended amount may vary depending on the product and your dog’s size. Please check the specific product page for detailed feeding guidelines and suggested daily portions.

Yes. You can add a little warm water to rehydrate freeze-dried dog treats, making them softer and creating a tasty broth many dogs love. It’s a great option for picky eaters or pets who prefer softer treats.

Freeze-dried dog treats can be served as a snack, used for training, or crumbled over meals as a topper. You can also rehydrate them with warm water to make them softer and help encourage hydration.

Our products are tested and taste-approved by our own paws. If your dog doesn’t love the flavor, feel free to contact us by email [service@kaiivopets.com] and our team will be happy to provide personalized recommendations.

Np, we currently ship to most locations within the continental United States (48 states). We are unable to ship to:

• Alaska, Hawaii, or U.S. territories
• APO/FPO addresses
• International destinations

We're thrilled to offer FREE standard shipping on all orders, with no minimum purchase required.

Not yet—we currently ship within the U.S. only. But we're hoping to expand internationally in the future.

We offer a 30-Day Pet Happiness Guarantee. For details on eligibility and how to request a return or refund, please see our full Return & Refund Policy.

We totally get it—every pup has their own taste! Let us help find a way your dog will love. Contact us [service@kaiivopets.com] for personalized suggestions. If you still prefer a return, please check our Return Refund Policy for details.

Once approved, your refund will be issued to your original payment method. You’ll receive an email confirmation, and the refund usually appears on your statement within 5–10 business days.